Finance

Qantas 787 setting new benchmark for customer satisfaction

Qantas 787 setting new benchmark for customer satisfaction

The Boeing 787-9 Dreamliner, operated by Qantas Airways, arrived Sunday in London just over 17 hours after setting off from the western Australian city of Perth.

"From today it will be the first link between Australia and Europe that has ever occurred non-stop in aviation", he told reporters at a launch event.

"The original Kangaroo Route from London to Australia was named for the nine hops it took to get there over four days back in 1947".

Leaving Sydney, it stopped in Darwin in northern Australia, Singapore, Calcutta in India, Karachi in Pakistan, Cairo in Egypt, Tripoli in Libya and, finally, London.

But in April 2013, the airline announced a new partnership with United Arab Emirates-based Emirates, a change which included the carrier shifting their connecting point to the carrier's superhub in Dubai.

This is 24% further than the UK's existing longest route, operated by Garuda Indonesia between Heathrow and Jakarta (7,275 miles).

The Premier of Western Australia, Mark McGowan, tweeted on arrival in London: "A new era of travel and opportunities for Western Australia's economy has officially begun".

Australian Tourism Minister Steve Ciobo touted the benefits the new flight would bring to the nation of about 25 million, both economically and touristically.




On the flight were over 220 people, a lot of them were paying passengers and Qantas CEO Alan Joyce also was one of the first people to ever fly non-stop from Australia to Great Britain.

The aircraft is programmed with jetlag-reducing features to make the long-haul route more bearable.

"We wanted to keep resting - and we could, ' she said".

He added: "We believe that advances on the next few years will close the gap".

Qantas is configuring its 787-9s in a "premium-heavy" configuration seating 236 passengers, with 42 seats in business class in a 1-2-1 configuration offering direct aisle access for every passenger, 28 in premium economy laid out 2-3-2 across and 166 in economy in a 3-3-3 layout with 32in seat pitch.

Qantas CEO Alan Joyce with chefs at the new Qantas lounge before the first direct flight to Heathrow airport from Perth.

Qantas chief executive Alan Joyce said the airline had challenged Airbus and Boeing to produce an aircraft capable of flying direct to Heathrow and NY from Sydney and Melbourne.